The independent heating and cooling company across Indiana
Heat Pump Repair in New Palestine, IN — Book a Visit Today
A heat pump that runs constantly and still leaves the house cool has usually lost charge, stuck in defrost, or dropped a reversing valve. We handle heat pump repair for New Palestine homes when the outdoor unit ices over, the auxiliary heat runs all day, or the system blows cold when it should be heating. Shoulder seasons in central Indiana swing hard, and a marginal heat pump shows it first in those weeks. Clear leaves and grass clippings away from the outdoor cabinet, confirm your vents are open, then call us or fill out the quote form.
Call (888) 414-3292- A real person answers
- Open 7 days
- Written quote before work starts
Taking calls until 5:00 PM ET
Common heat pump faults in New Palestine homes
- The heat pump runs all day and the house never warms up Low refrigerant charge, reversing valve stuck in cooling, or a failed outdoor fan
- The outdoor unit is buried in ice Defrost control failure, bad defrost sensor, or restricted airflow across the outdoor coil
- Air from the vents feels cool even on heat Compressor not staging, backup heat only, or a reversing valve solenoid problem
- It keeps switching to the furnace even in mild weather Dual-fuel changeover control, outdoor sensor drift, or thermostat wiring and setup
- Loud clunk or a screech when it changes modes Reversing valve, compressor mounts, or a failing fan motor bearing
People call this heat pump repair or heat pump service. Same visit, same written quote, same technician.
New Palestine coverage
From New Palestine we also cover Greenfield, Fortville, McCordsville, Cumberland, Shelbyville and the surrounding Hancock County communities.
Other repairs we do in New Palestine
What homeowners in New Palestine get from an independent HVAC company
| Derby City Comfort | Big-box repair chains | Handyman listings | |
|---|---|---|---|
| Written quote before any work | ✓ | ✕ | ✕ |
| Live answer seven days a week | ✓ | ✕ | ✓ |
| All major brands, gas and electric | ✓ | ✓ | ✕ |
| Independent company, nobody's quota | ✓ | ✕ | ✓ |
| Local techs who know the housing stock | ✓ | ✕ | ✓ |
What every visit includes
You approve a written quote first
Covering 171 cities across Illinois, Indiana, Kentucky and 3 more.A real person answers
Open 7 days, 8:00 AM to 5:00 PM ET.Independent of every manufacturer
Carrier, Trane, Lennox, Goodman and more. We are not an authorized dealer for any of them.Heat Pump Repair in New Palestine — quick answers
Why does my heat pump ice up in winter?
Some frost on the outdoor coil is normal, and the unit runs a defrost cycle to melt it. Solid ice means the defrost cycle is not completing, often a failed board, sensor or fan. That needs a technician before the coil is damaged.
Is emergency heat bad for my system?
Emergency heat is a backup, not a setting to live on. It bypasses the heat pump and runs electric strips or the furnace, so it costs more and hides the real fault. Use it to stay warm, then call us.
Can a heat pump be repaired or does it need replacing?
Most heat pumps we see are worth repairing. Capacitors, contactors, defrost boards, sensors and fan motors are common parts. Compressor or coil failure on an older system is where we lay out repair against replacement and let you decide.
What is a dual-fuel system and what usually fails?
Dual-fuel pairs a heat pump with a gas furnace and switches between them by outdoor temperature. Failures are usually in the changeover control, the outdoor sensor, or thermostat wiring and configuration, so the two never hand off cleanly.
How soon can you get to my New Palestine home?
Call us and we will give you a real window rather than a guess. Same-day visits in New Palestine are often possible outside of the first hard freeze and the first stretch of 90 degree days, when the board fills fast. Tell us whether the system is blowing warm, blowing nothing or short cycling, since that helps us bring the right parts on the first trip.
How it works
- Step 1
Tell us the symptom
Call or fill in the quote form. We ask what changed, when it started, and what the thermostat reads. That short conversation tells us whether you need a visit today or tomorrow morning.
- Step 2
We diagnose on site
A technician checks the thermostat, the electrical side, airflow through the filter and ducts, and the equipment itself. We find the actual cause instead of swapping parts and hoping the noise goes away.
- Step 3
You decide before we work
We explain what failed, what the repair involves, and what we would do if it were our own house. Nothing gets replaced until you say go. Then we test the system before leaving.
- A real person answers
- Open 7 days
- Written quote before work starts
Why homeowners call us
- Old houses and new onesWe are used to century-old homes with retrofitted ductwork and 1970s subdivisions with original returns. Tight crawl spaces, low basement headroom and odd attic runs are normal parts of the day for us, not surprises that stall the job.
- Built for the swingsHumid summers push AC systems hard and January freezes expose weak igniters and cracked flues. We repair for both extremes across the region, so the fix holds when the weather turns instead of failing the first hard week.
- Air conditioning and heating bothAir conditioner repair in July, heating repair in January, and the IAQ and airflow problems that hide in between. One crew that knows how your cooling and heating share the same blower and the same duct system.
- Plain talk, no pressureWe tell you when a repair makes sense and when replacement is the honest answer. No scare tactics about your BTU load, no upsell scripts. You get the condition of the system and a clear next step.
- All major brands, gas & electricEvery major HVAC brand, gas and electric, handled by an independent crew.
- Straight answersIf a system is not worth repairing, we say so, often right on the phone.
Heat Pump Repair in New Palestine
Every day it sits broken costs you something
Tell us the symptom, sign off on the written quote, get the machine back. Starting takes a minute.
- A real person answers
- Open 7 days
- Written quotes
- All major brands
- Gas & electric
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